thermostat won't come on

[ragazzini68]

My thermostat will not come on.  I manually charged it and I received a message telling me to return to the base which I did.  It then said "shutting down to recharge" and will not come back on.  I tried it again with the same results.  I looked at the app and it says the thermostat doesn't have enough power for wi-fi.  I found the following email also:

From 4:15 AM on October 4, 2022 to 11:25 AM on October 17, 2022, your heating system briefly stopped heating your home 14 times.

I apparently must not have had heat for 2 days but did not realize it b/c we always keep our heat low.  I did have the heat on this year without any issues.  We have freezing warnings in PA.  Can you please offer some assistance? 

[Markjosephp]

Hello ragazzini68,

I'm sorry for the trouble this may have caused you—let's see what's going on why your Nest thermostat won't hold a charge.

A few questions: what type of Nest thermostat do you have? Did you notice any wire reports or message codes before the issue occurred? Also, which terminals do the wires connect to?

Have a look at this article and let us know if you need more help.

Best regards,

Mark

[EdwardT]

Hi ragazzini68,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jhonleanmel]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel