unable to see or change temperature setting on iphone app

[Harleybr56]

been using a 2nd gen Nest for 8 years but the last 6 months , can only see HOME and Away No temperature setting ??

[Ashepherdson]

Sounds like it's stuck in away mode , can you access the thermostat through the app?  You should be able to change it from away back to home and the temp settings will return 

[MelbaDT]

Hey folks, 

Thanks for answering, Ashepherdson. 

Harleybr56, just to confirm, do you not see your thermostat on your Nest app or do you see it but you can't change the settings of it? Have you tried signing out then signing back into your Nest app? If yes but to no avail, could you try signing into another mobile device or on a computer by going to https://bit.ly/3gW4i8w on a browser?

Keep me posted. 

Best, 

Melba

[MelbaDT]

Hey Harleybr56, 

Checking back in — how's your thermostat now? Still need our help?

Best, 

Melba

[Ryan_G · Accepted solution]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks for the help, Melba.

Have a great day.

Best regards,

Ryan