w5 error I bought nest thermostat

[maxthecat123]

I bought Nest in May  2020 from Amazon is still under warranty, I tried every possible solution. How to I get a replacement. I heard that not finding wifi is a known problem. if I get a replacement howe long is warranty. Can someone help me get a replacement. I like the wifi function on Thermostat

[MelbaDT]

Hi maxthecat123, 

Sorry to hear about what you're experience with your Nest thermostat. Let's a look into it further.

Just to cover all the bases, could you provide a photo of your thermostat display showing the code or message you're getting? It would be a great help if you provide me a rundown of the steps you've already tried. Also, when and where was this thermostat bought as well as what country are you in? I'll be more than glad to check on your warranty options should we established that you've exhausted all possible steps but to no avail. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — do you still need help with your Nest thermostat? 

Best, 

Melba

[Jake]

Hey maxthecat123,

I wanted to check in and see if you are still in need of any help? Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[maxthecat123max]

yes i want to return it software version

6.2-22

model 

display-3.6

serial

09AA01AF41190KYJ

[MelbaDT]

Hey maxthecat123max, 

I understand. In order for us to check on your warranty options, I need to ensure that we cover all the bases, kindly reply back with a photo of your thermostat's display showing the message and code you're getting and also provide at least all the steps you've tried for documentation purposes. 

Let me know as well when and where was this thermostat bought and what country are you in. I'll look forward to your response. 

Best, 

Melba

[maxthecat123max]

i tried to send picture but it will not let me

i am getting w5 error

i bought amazon on MArch 2020 i need to keep mine while you send me a spare. I can send you a picture if it is okay to use my email address instead of the forum

[MelbaDT]

Hey maxthecat123max, 

Let me collect your information so I can check on your warranty options. Please fill up this form then let me know once done: https://bit.ly/31vCfcQ

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in again if you still need our help. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — have you had the chance to fill out the form above?

Best, 

Melba

[maxthecat123max]

I am still waiting for response, can I  get a response before warranty expires, your program doesn'[t allow me to send you picture, is there another way to send you a picture, once again if you can send me replacemnt i will send back defective one i bought from amazon.

Thanks

[maxthecat123max]

yes i used #########m

it will not let me post picture

[maxthecat123max]

Can you send me replacement, your website? I can't send you a picture, your website 

[Peter4452]

I got a replacement and it has the same problem w5 and won't  connect to wifi so we are having to go through to same hassle again I will never buy a Google product again !!