Nest Thermostat says it is "connected". Router says nest Thermostat is "Inactive" .

[vdit]

Nest Thermostat says it is "connected".

Router says nest Thermostat is "Inactive" , and this brings Nest Thermostat being OFFLINE.

I have tried disabling 5g on router and reset nest so it is forced to connect to 2.4.  But later it reconnects to 5.g

I really do not want to restart my Nest Thermostat everyday so I can use my Iphone and google home software to connect. 

I wish there was a setting on a router to block NEST to connect at 5g. or Disable 5g connectivity of Nest.

any advise ?

[sporfrog · Accepted solution]

This sounds like it could maybe be a router problem and solution rather than a Nest Thermostat problem/solution? A few things to try:

• Make sure your router is up to date with all the latest patches and firmware updates for that model.
• Your router may have controls or device settings to force a particular device on 2.4 Ghz or 5 Ghz. If so configure the Nest on 2.4 Ghz if that is the one that works.
• In some cases you can create two networks on a Wi-Fi router - 1 for the 2.4 Ghz and 1 for the 5 Ghz. If you can do that, connect the Nest to the 2.4 Ghz network.

Here is some additional reading that may help

Recommended Wi-Fi network and router settings (note: this is not just for thermostats, but may help)

Nest thermostat can’t find the Wi-Fi network

[sporfrog · Accepted solution]

This sounds like it could maybe be a router problem and solution rather than a Nest Thermostat problem/solution? A few things to try:

• Make sure your router is up to date with all the latest patches and firmware updates for that model.
• Your router may have controls or device settings to force a particular device on 2.4 Ghz or 5 Ghz. If so configure the Nest on 2.4 Ghz if that is the one that works.
• In some cases you can create two networks on a Wi-Fi router - 1 for the 2.4 Ghz and 1 for the 5 Ghz. If you can do that, connect the Nest to the 2.4 Ghz network.

Here is some additional reading that may help

Recommended Wi-Fi network and router settings (note: this is not just for thermostats, but may help)

Nest thermostat can’t find the Wi-Fi network

[Frustratedddd · Accepted solution]

I would think the easiest way is to call 5g on your router as one name, then 2.4g as another name.

[vdit]

Thank you all -

    I did set 2 separate WIFI 2.4 and 5.   I did try this earlier but there were some issues with some of the items. I was able to solve all the problem after changing WIFI names. 

Ash

[Ryan_G]

Hey folkst,

Thanks for being here at the Google Nest Community.

It's great to hear that @vdit issues has been resolved by renaming his WiFi network names. I hope it runs smoothly now and if you have any other concern, please let us know here in the community by creating a new thread as this will be locked now.

Thanks to @sporfrog and @Frustratedddd for all your help.

Best regards,

Ryan