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Cannot connect NEST to google acct

jjskicondo
Community Member

Lost original un/pw for my NEST thermostat. It used to allow me to control remotely 3 properties. Now it is unaccessible. 

 

12 REPLIES 12

MplsCustomer
Bronze
Bronze

@jjskicondo 

Most of the replies in this community forum come from other customers. You could try contacting Support to see if they can offer any guidance with a lost username and password:

https://support.google.com/googlenest/gethelp

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@jjskicondo, how's it going with your Nest Thermostat? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hey jjskicondo,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi jjskicondo,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

No In haven't, I am not at the hangar until tommorrow. I will try then.

EdwardT
Community Specialist
Community Specialist

Hi jjskicondo,

Thanks for the update. I'll be keeping this thread open until you get to try the steps. Keep us posted.

Thanks,

Edward

jjskicondo
Community Member

My device the NEST thermostat, has an entry key of PCH12RH. I enter that and ht return.

It comes back with "CHECK AND TRY AGAIN”. It goes nowhere after that.
John Jensen (jjskicondo)

EdwardT
Community Specialist
Community Specialist

Hi jjskicondo,

Thanks for the response. To isolate the issue, could you try resetting the Nest Thermostat back to factory defaults?

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi jjskicondo,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

I am not responding in a timely manner as the NEST is at my office and I am an hour away.

Jake
Community Specialist
Community Specialist

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.


Best regards,

Jake

jjskicondo
Community Member

I just love how some thing so simple has to be taken over by Google and now I can't reset it.