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Get blank screen when setting up Google nest wifi

Community Member

I downloaded the Google home app to set up my Google nest wifi router. I am able to create a home, the router is picked up, but as soon as I click “next” after selecting the device to set up, all I see is a blank white screen. The spinning wheel only spins about half a rotation before the whole screen goes white. I have restarted my phone, checked for app updates, but I can’t get past that step. 


Platinum Product Expert
Platinum Product Expert

Have you tried from a different Android, iOS or iPadOS? Preferably Android if you've already tried from something Apple.

If iOS, have you made sure the Google Home app have permissions to use local network? Step 1 in this guide:

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I don't work for Google.