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Get mac address, serial number for QR code for wifi pro

afrigene
Community Member

My ISP requires me to provide them with my router's mac address and serial number to help them issue me an WAN IP address. Anyone knows how to decode the QR code on the Nest Wifi Pro into a mac address and serial number?

4 REPLIES 4

PatrickP_Viking
Gold Product Expert
Gold Product Expert

If you look on the bottom of the Nest Wifi Pro, there are impressions around the outer part of the pad the QR code is on. If you take a flashlight and angle it correctly you can find the MAC address and serial number for the device.

Jeff
Community Specialist
Community Specialist

Hi afrigene,

I just wanted to jump in real fast to see if you saw PatrickP_Viking's helpful reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel