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Google Home invite sends email to wrong email address

drexasaurus
Community Member

I type my wife's email address, but and it shows her email from contacts, but when I finalize the process to invite her to home, it switches to an email that she uses for work and it's freaking her out. Is there anyway to specify the email and not switch? Are they linked somehow?

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey drexasaurus,

 

I’m sorry for the trouble this has caused you, let me help you out.

 

To make sure, are these the steps you've tried? 

  1. Open the Google Home app.
  2. Switch to the correct home.
  3. Tap Settings > Household > Invite person.
  4. Enter the name or email address of the person > tap Next.
  5. Customers can find the information that's shared when they add someone to their home. Tap Next to continue.
  6. Review the person’s access to the home > tap Send.
  7. If the invitee isn't already in a family group, the customer (current member who invites) gets a prompt if they like to add them. Tap Add to Family to send an invite to the family group or No Thanks to skip this step. 
    Note: Customers can have a maximum of 6 members in a family group. If they have a full family group, this option doesn't appear.
  8. The invitee receives an email with instructions.

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hi drexasaurus,

 

Bumping in — did the suggested steps work? Let us know, we'd love to help.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey drexasaurus,

 

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

 

Regards,

Alex