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Google Wifi Access Points Disconnected

DontWantThis
Community Member

Why did my Google Wifi fail and disconnect for no reason?  I have Google fiber.  Been running two years straight.  After your update, issues.  Come on Stanfird, Totally unacceptable!  

6 REPLIES 6

Michael5
Community Member

Please I need a help for the google is not connecting WiFi I need fixing up copublic 

evolbrew
Community Member

Mine disconnected as well and won't reconnect, I even reset the entire network to factory default. The router is back up and running, but the access points won't connect. What's going on?

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Sorry for the issues you're seeing with your WiFi points. That's definitely frustrating and hard to work through. Can anyone seeing the problem with their WiFi points check a few things that will help us narrow down the problem?

  • Are you getting any error messages? If so, what do they say?
  • What color is the status light on your WiFi point?
  • Is the issue constant, or intermittent?

If you can give me a few more details, we can start to narrow down a fix.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi again, all.

I'm just following up to see if you still needed help on this and if you had been able to find the info I asked for.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks