Google wifi doesn't throttle speed, the internet connection you have is probably 1 gig down yes, but wifi can only go so fast. On a 2.4 GHz channel it's max is about 150 Mbps, on 5ghz channel its faster, but usually caps out aroud 600 Mbps in real world situations. What speeds are you seeing on wireless? Have you tried plugging a computer into your main wired point and running a speed test?
I wanted to jump in and address this real quick. So there is a lot of reports right now about expected speeds being much higher than actual speeds. While sometimes reality vs. expectation can vary, we have found that some users are indeed seeing speeds lower than they should be. We have teams looking into this and I will be sharing updated info on the situation as I have it.
No, this is a serious problem for me. I have a slow internet connection already (50mbps) and without any warning, my Google Wifi pucks are throttling it down to 24mbps. Even if I use the Wifi as a pass through for a wired connection it's throttling that too. If I unplug the puck, and plug in a cable I immediately get the 50 again. I have a bunch of these in my house and they are all doing it!
I appreciate you are the messenger Jeff. I'm sorry you're put in this position.
I have 6 of these throughout my house. And all of them are degraded in this manner. To think that it takes google 4 months to provide a fix for this, or even some information, is just outrageous.
I will most certainly never buy another google/nest product. I'm preparing to rip these all out and replace them. SMH.
It's been some time since we addressed this, but I do have some news. There's a firmware release that's starting to roll out now. There's nothing you need to do in order to get the update, it will download and install automatically. This is the first update since September, and you should see it on your devices in the coming days and weeks. If you receive the update and you still aren't seeing improvement, please let me know.
The update is pushing out to users now, and they do it in waves. Everyone will have it before the end of the month. The update itself only takes 10-15 minutes, and it will happen automatically. You don't need to do anything to make the update start. Let me know if you have any other questions about the update.
Hi Jeff. I mentioned on a different thread to you but so others also see my experience. I have received the update but the base speed is now slightly slower than before even through ethernet passthrough on the nest router. Only when I select prioritise a device do I achieve full speed but albeit temporarily as this feature cannot be set to be permanent. Prior to this update the prioritise device option did not increase speed much at all.
Thanks for the tip about device priority usage to gain a speed bump. I can actually see many good reasons to enable device priority on a permanent basis and I can pass that suggestion along. If you're seeing that effect, it might be worth checking in the Home app to see if you have any preferred activities set up. If you do, try disabling them to see if it impacts your speeds or try enabling one if nothing is selected. It's wroth giving a shot.