Google Wifi Throttling

[comoped]

I have Gig connection and the wifi throttles speeds. Is there away to allow me to allow higher speeds to all the devices not just priorized devices for a set time?  Can the throttling be turned off?

[Ashepherdson]

Google wifi doesn't throttle speed, the internet connection you have is probably 1 gig down yes, but wifi can only go so fast.  On a 2.4 GHz channel it's max is about 150 Mbps, on 5ghz channel its faster, but usually caps out aroud 600 Mbps in real world situations.  What speeds are you seeing on wireless?  Have you tried plugging a computer into your main wired point and running a speed test?  

[Foggerton]

I think your numbers are a bit optimistic. On 2.4 your more likely going to be in tbe 65mbps range, and on 5ghz more like 500mbos range. 

[Ashepherdson]

Of course real world will be slower than the max possible speed that I was referring to.  I just wanted OP to know that just because they have gigabit internet does not mean they will have gigabit Wi-Fi. 

[Foggerton]

In my experience it is better share numbers closer to real world than theoretical, especially in these forums. 

[Jeff]

Hey, everyone.

I wanted to jump in and address this real quick. So there is a lot of reports right now about expected speeds being much higher than actual speeds. While sometimes reality vs. expectation can vary, we have found that some users are indeed seeing speeds lower than they should be. We have teams looking into this and I will be sharing updated info on the situation as I have it.

Thanks.

[Jeff]

Hi, all.

I know it's been a while still, but I still don't have an update for a fix. I still wanted to check in to see if anybody has seen any improvement and if they've been trying additional troubleshooting. I'll update when I do know more.

Thanks.

[mcltobias]

No, this is a serious problem for me. I have a slow internet connection already (50mbps) and without any warning, my Google Wifi pucks are throttling it down to 24mbps. Even if I use the Wifi as a pass through for a wired connection it's throttling that too. If I unplug the puck, and plug in a cable I immediately get the 50 again. I have a bunch of these in my house and they are all doing it!

[Jeff]

Hi, mcltobias.

I understand your frustration. It's definitely a huge inconvenience and I'm hoping to hear more about a fix soon. But yes, the wait is really frustrating.

[mcltobias]

I appreciate you are the messenger Jeff. I'm sorry you're put in this position. 

I have 6 of these throughout my house. And all of them are degraded in this manner. To think that it takes google 4 months to provide a fix for this, or even some information, is just outrageous.

I will most certainly never buy another google/nest product. I'm preparing to rip these all out and replace them. SMH.

[Jeff]

Hi, everyone.

It's been some time since we addressed this, but I do have some news. There's a firmware release that's starting to roll out now. There's nothing you need to do in order to get the update, it will download and install automatically. This is the first update since September, and you should see it on your devices in the coming days and weeks. If you receive the update and you still aren't seeing improvement, please let me know.

Thanks.

[BB56965]

How do I know if I got the update?

[BB56965]

I must have gotten it, because I just got the 199 gb I am paying for.  Thanks.

[Jeff]

Good to hear, BB56965.

For those unsure if they have the update, you can check in the Home app in your device settings to see what firmware version you have. If it reads 14150.43.80 then you have the newest release.

Thanks.

[BB56965]

Mine says Software version: 13729.57.27

And it has slowed again.

[Jeff]

Hey, BB56965.

That's the September 2021 release, so you have yet to receive the new update. 

Thanks.

[BB56965]

Still slow WiFi and still not updated.  How long does it take to update?

[Jeff]

Hey, BB56965.

The update is pushing out to users now, and they do it in waves. Everyone will have it before the end of the month. The update itself only takes 10-15 minutes, and it will happen automatically. You don't need to do anything to make the update start. Let me know if you have any other questions about the update.

Thanks.

[BB56965]

Jeff,

I got the new software, but still no speed increase.  Any suggestions?

It was my ISP who said the router was the problem.  Blowing smoke?

Bob

[Pascal_BH]

Well that doesn't sound good. I'm in the same boat and waiting for the new firmware hoping it will fix it. If not I need to go down the route of somehow returning this product. Its less than 12 months old so if its not fixed I would seriously consider this a faulty product.

[BB56965]

When I saw your post, I tried again and now speed is good, 198 down and almost as fast up.  

[Pascal_BH]

Is that the speed that you get from your ISP? ie the router before the google nest? Getting any loss of speed at all?

[BB56965]

ISP says 200 down and up, so pretty close.  I use nest as a router and on my iPad the home app says 198 down and 185 up

[Pascal_BH]

Sounds promising. Thanks for posting

[Jeff]

Hey everyone.

I know we've been waiting on that firmware rollout, but most people should have it by now. If not, you'll definitely have it by next week. If you have received the update and aren't seeing improvements, please let me know and we can keep looking at other options.

Thanks.

[Pascal_BH]

Hi Jeff. I mentioned on a different thread to you but so others also see my experience. I have received the update but the base speed is now slightly slower than before even through ethernet passthrough on the nest router. Only when I select prioritise a device do I achieve full speed but albeit temporarily as this feature cannot be set to be permanent. Prior to this update the prioritise device option did not increase speed much at all.

[Jeff]

Hey, Pascal_BH.

Thanks for the tip about device priority usage to gain a speed bump. I can actually see many good reasons to enable device priority on a permanent basis and I can pass that suggestion along. If you're seeing that effect, it might be worth checking in the Home app to see if you have any preferred activities set up. If you do, try disabling them to see if it impacts your speeds or try enabling one if nothing is selected. It's wroth giving a shot.

Thanks.

[Jeff]

Hey, everyone.

By now all of you definitely have the most current firmware. If you haven't tried a network reboot recently and are still seeing issues, now is a good time to give that try. If you've rebooting everything with a power cycle and see no changes, please let me know.

Thanks.

[Jeff]

It looks like we're slowing down here. I'm not sure if it's due the update resolving issues or not, but I hope that's the case. If you still need some help, let me know or else we'll be closing up the thread soon due to inactivity.

Thanks!

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks