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Google Wifi not connecting to Quantum Modem

hmgiles
Community Member

Hi, I am trying to install my new google wifi mesh system. I bought the 3 pack. I can get all the way through the process in the google home app until the initial google puck tries to actually connect to the internet. I have a Quantum Modem (basically century link?) Gigapoint 803G.  DHCP is enabled and VLAN Tagging was set to 201, but still no go.... Anyone able to help? I have a family of 9 (7 kids) and we can only get internet basically in our living room, We really need this mesh system to work before we kill each other... 

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, hmgiles.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks