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Google Wifi setup failed "your device lost connection to Google Nest Router"

SimonR
Community Member

I have had my Google Wifi for several years. However, for about 2 weeks I have had problems with the internet. The internet provider sent me a new modem. Internet access is now working 100% again.
After the modem change, I wanted to put my Google Wifi back into operation. However, Google Home always reported that it has no connection to the Internet. Thus, I performed a reset on my Google router and also deleted my "Home". I have set up a new home.

But now I have the problem that when I add the Google router to my home in the Google Home app, the setup always aborts. Here's what happens:
- Google Nest Router is found
- QR code I can scan
- Internet connection is checked and working
- Wlan name and password I can enter

After that the app tries to generate the wifi. Here it takes a long time and suddenly always comes the same error "The connection to your wifi access point was interrupted. Please check if wifi and bluetooth are enabled and try again". Wifi and Bluetooth are both enabled on my smartphone. The Google Home app has the latest version and Android is also up to date. And I tested the setup with two different Smartphones.

Do you guys have a solution. I would be very grateful.
Greetings
Simon

1 Recommended Answer

SimonR
Community Member

Hi Edward

Thanks for your Help and your replies. But I droped the google wifi yesterday. I switched to a tp-link deco x60. Everything works fine with this.

 

So we can close this case.

Best regards Simon

View Recommended Answer in original post

9 REPLIES 9

DonS
Community Member

Same problem ready to toss them

SimonR
Community Member

Me too! Definetely

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear that you're having issues with setting up your Google Wifi. I'd love to know more about this and I have a few questions:

 

  • What device are you using to set up your Google Wifi? Is it an Android or an iPhone?
  • Are you using VPN?

Looking forward to your response.

 

Thanks,

Edward

SimonR
Community Member

Hi Edward

I'm using an Android Phone (everything is up to date) and no VPN.

Best regards

Simon

EdwardT
Community Specialist
Community Specialist

Hi SimonR,

 

Thanks for the response. Could you check if you have a Wifi button on the home screen of your Google Home app?

 

Thanks,

Edward

SimonR
Community Member

Hi Edward

Thanks for your Help and your replies. But I droped the google wifi yesterday. I switched to a tp-link deco x60. Everything works fine with this.

 

So we can close this case.

Best regards Simon

EdwardT
Community Specialist
Community Specialist

Hi SimonR,

 

Thanks for the update. We're sad to see you go. We hope we can make it up to you in the future. Let me know if there's anything else.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi SimonR,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi SimonR,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward