cancel
Showing results for 
Search instead for 
Did you mean: 

Google Wifi

HERVIERGUY
Community Member

Hi,

I can't add a google wifi access point to my network

Thanks

Guy

8 REPLIES 8

davidking
Gold Product Expert
Gold Product Expert

Do you have Google Wifi points only, or are you trying to add it to a network with a Nest Wifi router? What happens when you try to add the point?

Try these steps:

  1. Make sure the Wifi point is in the "ready to set up" status, and is showing a slow pulsing blue light. If you're seeing a different light status, first factory reset it. 

  2. Place your Google Wifi point in an area that is not more than 2 rooms away from your Nest Wifi router.

  3. Next, close the Google Home app and ensure Location Services and Bluetooth are turned ON on the phone or tablet you're using.

  4. Turn OFF mobile/cell data.

  5. Make sure the mobile device you're using is already connected to your Wifi network.

  6. Open the Google Home app and follow the steps the "Add an additional point" section of this help article.

If the same issue persists, do a full network restart to re-establish connections:
  1. Disconnect the power and the Ethernet cable from your Nest Wifi router or primary Wifi point.

  2. Disconnect the power from all your Nest Wifi and/or Google Wifi points.

  3. Disconnect the power adapter from the modem. 

  4. Allow all devices to stay disconnected from the power for 2 to 3 minutes.

  5. Once done, connect the power back to the modem only, and wait for it to fully back up (all lights should be lit up before moving to the next step).

  6. After the modem is back online, connect the Ethernet cable back to the Nest Wifi router's or primary Wifi point's WAN port (globe symbol).

  7. Connect the power back to your Nest Wifi router or primary Wifi point, and to your Nest Wifi and/or Google Wifi points. Wait until they're all fully back on.
Once done, check the status of your router and points in the app. If necessary, retry setup for the one you're trying to add to the network.

HERVIERGUY
Community Member

Hi David,

Thank you very much for your help.

I have connected the Google Wifi parent to the Internet and it works. I have a problem connecting the other two google wifi points to the wifi network. My Google Home app doesn't see them. So our wifi network is based only on 1 point.

I tried everything you are suggesting, except a factory reset.

I did it directly on the Google Wifi equipment but it did not do anything. I am reluctant to do a reset on the 3 equipment in case it would work at all.

Can I do a reset on 1 equipement at a time connecting it via an Ethernet cable to the modem ?

Thank you again

Best regard

Guy

davidking
Gold Product Expert
Gold Product Expert

Not sure I quite understand where you're starting from here.

As I said, do you only have Google Wifi points, or are you trying to add the a Google Wifi point to an existing network that has the newer Nest Wifi router?

HERVIERGUY
Community Member

I have one Google Wifi point connected to the modem. It is working fine and I was able to create de Wifi Network in the house

HERVIERGUY_1-1658322556441.png

And I try to connect the other two Google Wifi points I have to the home network but my Google Home app does not recognize them

Hoping this is clear. Thanks for your help

Guy

HERVIERGUY_0-1658322532745.png

 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@davidking, thanks for the help!

 

@HERVIERGUY, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi HERVIERGUY,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi HERVIERGUY,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

davidking
Gold Product Expert
Gold Product Expert

What country are you located in? 

Did you buy all 3 together or separately?