Google home not reading Nest Wifi router QR code

[zweb]

I had to reset my google Nest wifi devices.

Now Google home APP  is not recognizing the QR code on the bottom of devices.

Also Google home App is asking for 8 char setup code while the set up code on bottom of my device (on grey rubber ring) is 7 Char.

What do I do?

[AndersC]

Hi @zweb,

Thank you for posting in the community. I'm sorry to hear you're experiencing inconveniences while setting up your Google Nest Wifi devices. I'm happy to assist you.

Before troubleshooting your devices, please provide the information requested below to better understand the situation:

• Could you please provide further details regarding the reason for the factory reset of your devices?
• Please describe the process you followed to reset your devices.
• What error message are you getting when scanning the QR codes?
• Did you get a new modem when you set up your Wifi device?
• What type of device was used to set up the network?
• How many Wifi points are set up under your account?
• Did you use an iOS device?

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[zweb]

Hi I changed the internet provider. Also earlier google home - nest WiFi was setup on android now I am doing it on IOS. Modem is same as before.

[AndersC]

Hi @zweb,

Thank you for the information provided. Since you mentioned a change of internet service provider, please confirm if you followed the steps below to add your Google Nest Wifi devices back to the app:

1. Factory reset your router and all points as indicated in the article Factory reset your Wifi device.
2. Factory reset your router and points with the factory reset button as indicated in the previous article.
3. Create a new home in the Google Home app as indicated in the article Organise your homes and devices in the Google Home app.
4.  Set up your Google Nest Wifi router and points in the new home structure created in the Google Home app.

Please keep me posted.

Regards,

Anders