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Making nest router a wireless point

WellRestedBeast
Community Member

Hi folks. I have recently set up a nest wifi system in my house but I needed additional points to get a decent speed in my kitchen (downstairs) and study (upstairs). 

I picked up a second nest router on sale and I want to add it as an additional point on my network. However, in the set up process on the home app I can’t see any alternative than to set it up as an alternative wifi network. 

Any advice?

13 REPLIES 13

twindevs
Community Member

"Yes, you can add another Nest WiFi Router unit to your existing system. It does not need to be wired to the existing primary Nest WiFi Router (though that can be a good thing to do). You just add it as if it was another Nest WiFi Point in the Google Home app.

That said, I don't want to give the impression this would necessarily improve your system. More points isn't always better, and can even make things worse. The real key to solid coverage is following the placement advice: primary Nest WiFi Router as close to the center of your home as possible with the secondaries (Nest WiFi Point units and any additional Nest WiFi Router units) placed around the primary, close enough to get a solid 5GHz connection to it. Since 5GHz doesn't go as far as 2.4GHz, that means one or two rooms (in any direction). From there, they will provide both 2.4GHz and 5GHz coverage to more distant clients.

If you place the secondaries in an area where clients are already struggling to get a solid connection, that secondary will struggle at least as much (and probably more, since it can't fall back to 2.4GHz).

Also, if you have interior walls that are made from solid (e.g., brick, concrete, plaster) construction materials, you may have even bigger challenges. In that case, running Ethernet and deploying wired secondaries (not Nest WiFi Points, but either Nest WiFi Router or Google WiFi units) may be the best solution."

MichaelP
Diamond Product Expert
Diamond Product Expert

Well, this looks familiar: https://www.googlenestcommunity.com/t5/Nest-Wifi/Add-a-2nd-Google-Nest-Router-to-my-system/m-p/24173... 

Still a good answer (in my humble opinion).

Thanks for the thoughtful replies. Unfortunately, I still can’t connect to my second router as a point. 

I’ve factory reset the second router; restarted and factory reset my wifi network; I’ve placed the two routers next to one another in the same room; and I’ve tried setup with the second router wired to the main router via Ethernet. But it still won’t allow me to set it up as anything other than a router with its own wifi. Am I missing something?

MichaelP
Diamond Product Expert
Diamond Product Expert

Setup issues like this can be frustrating. Unfortunately, I don't have a lot of ideas beyond what it sounds like you've already tried. At this point, you might want to get in touch with Google's support team to get some more options. That will be frustrating in a different way, but they should be able to get you going. Start here: https://support.google.com/googlenest/?hl=en#topic=7029097 and scroll down to the "Contact Us" button at the bottom of that page.

FWIW, I am going through the same process with similar results.   I haven't found  a way to indicate that I want this to be a Point and not a Router.  It will proceed to various steps in the setup and then says "Something went wrong".   Setup instructed me to manually connect to the SSID listed on the bottom of the router, which I did, but that doesn't help either.  I'm at a loss.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MichaelP, thanks for the help!

 

@WellRestedBeast and willypowwow, thanks for reaching out. I'm sorry to hear that you're still having issues after trying those steps. We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi willypowwow,

 

I'm checking back in. Were you able to fill out the form? Let us know if you have questions.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi willypowwow,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

willypowwow
Community Member

Thanks.  After repeated attempts the setup finally completed.

WellRestedBeast
Community Member

Did you try anything in particular? I am still struggling… 

I have submitted the form referenced above but onto the abyss it went…

Hi folks,

 

@willypowwow, glad to hear that you were able to get your Nest router working. Let us know if you have questions and we'd be glad to assist you.

 

@WellRestedBeast, We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi WellRestedBeast,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi WellRestedBeast,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward