Mercator Ikuu smart fans break my wifi mesh Nd all connections drop off

[mrcrinkles]

I've bought Mercator Ikuu smart fans.

When I try to pair a ceiling fan they won't pair and immediately my phone (pixel 4), and soon after my wife's phone (pixel 5) then laptops and then nest nodes all lose connection and can't connect to the network.

I have to cut the power to the fan to recover my meshed network and eventually connect phones, laptops etc. 

My Chromecast oddly enough seems to not be effected.

The pairing must be performed by the Mercator app, but it's pretty weird that the wifi network starts to lock out other devices once the fan enters pairing mode...

I have spent time searching and have not found a solution at all yet...

[Jeff]

Hey, mrcrinkles.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far that has shown any sort of result. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[mrcrinkles]

The solution was tricky.

The fans will only connect to certain wifi speeds. The Google nest wifi devices do not let you specify which wifi speeds different devices connect at. So, for instance my phone and app would never detect the fan.

To solve this I had to use an old phone as a hot spot. Give it the same name and login passwords as my nesy wifi and do the pairing there. Once done, I could turn the nest wifi back on and turn the old hotspot off and the fan could only then get the login credentials for the nest wifi.

So, all sorted but a real pain in the butt.

Not sure why attempting pairing without doing this was crashing the wifi mesh... But there it is.

Been working fine for months now without issue

[Jeff · Accepted solution]

Thanks for explaining the fix, mrcrinkles. That's certainly a big workaround to get things fixed, but it's definitely clever.

Before I mark this as resolved, is there anything else you might need?

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

[Jeff]

Hi, mrcrinkles.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.