12-02-2021 01:07 PM
just bought a Google hub max, with Nest Wi-Fi mesh router and point. It’s all set up and seems to be working. Says network is online and Wi-Fi points are connected but they won’t connect to a mesh network. When I run the mesh test it just stays on the ‘Testing Mesh Connection’ screen and doesn’t do anything. Also on the Home App it says Finish Setup on the router but when I click that it says Checking for Update and just stays on that screen. I’ve reset, unplugged, started from scratch again but still it didn’t update or connect mesh. It’s plugged into an EE Smart Hub. I was told to get a modem so bought an Openreach one but it doesn’t even connect to the internet using that! Any ideas?
01-26-2022 03:14 PM
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
02-04-2022 10:45 AM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
02-07-2022 10:47 AM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.