12-20-2021 11:25 AM
I saw posting that I can use a router as a point, but when I try and set it up, I get an error message saying that it needs to be connected to via ethernet cable? How do I do it or can I not do it and need to return them? Thanks, Matt.
12-20-2021 04:35 PM
Shouldn't be saying that. Did you try to first factory reset to the device?
12-20-2021 05:10 PM
I tried now and bought a combo pack and the second one didn't work either. When I add the device on Google Home App, it finds the unit, but won't permit any setup but as a router.
02-03-2022 02:48 PM
Hey, ViewParker.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.
02-08-2022 03:32 PM
Hi, ViewParker.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.
02-08-2022 03:38 PM
I am good thank you. Returned that box, but mesh is up and running well.
02-08-2022 03:41 PM
Good news, ViewParker. Thanks for the update.
Since we have a resolution on this one, I'll go ahead and close up the thread. If there's anything else you need, please feel free to start up a new discussion.
Thanks!