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Nest Wifi Bluetooth connection to speaker issue

Guelphguy
Community Member

Myself and hundreds of others have reported an issue with Nest Wifi Point Bluetooth functionality with bluetooth speakers. 

When a bluetooth speaker is initial paired with a speaker it works fine, but after several hours or days, the connection seems to become corrupt. 

Upon reconnecting the speaker to Nest Wifi point, it beeps as if it is paired, but no sound comes out of it, sound only keeps coming out of the point itself and not the speaker, and address in Google home paired devices just shows an address instead of showing the name of the speaker.  The only remedy for this is unplugging the point and re-plugging it in, or restarting through Google home.  It works for a bit and then same thing happens - connection with speaker but no sound playing.  This is not a an acceptable solution to unplug or restart my point every time I want to play audio through my bluetooth speaker- there is something obviously wrong with the software and/or hardware causing this.

Reports of this has been going on for a year and a half, and despite many reports of this, it has not been fixed and is very frustrating to myself, as well as many others.

When is Google going to fix this problem with basic functionality with Nest Wifi point bluetooth connection to speakers?

13 REPLIES 13

sylviag1989
Community Member

Been dealing with the same exact issue. Unfortunately I think I’m going to have to do some research and move on to another system that’s not Google. 

MrPeetles
Community Member

Apparently Google is deaf to this issue. I am replacing my mini's with Echo Dots as they have 3.5mm jacks to connect to my stereo. Google supposedly made the 3.5mm jack not needed with their bluetooth setup with an external speaker but since this is so buggy and not being addresses by Google its time to move on

Guelphguy
Community Member

I personally find the lack of acknowledgemnent/transparency on this issue the biggest frustration.  Absolutely no comment on whether this is a known issue that anyone is working on, or a root cause.

The only thing I have seen from any Google related person is to tell people to unplug and re-plug in the point which is a poor bandaid at best, not a solution.

Without any acknowledgement or openness, I can only speculate this may be hardware related and possibly can't be fixed.  

Jeff
Community Specialist
Community Specialist

Hey, all.

So this is a problem that we're dealing with internally right now and we are actively working on a fix. Right now we're looking to gather information from those affected, so if you could send device feedback in, it would help our internal teams to find the issue. The instructions for doing that are below. When you send feedback, make sure to write a few words about the issue, also naming any other devices involved (Nest Hub, Nest WiFi point, Google WiFi point, etc.) so we can get a full picture.

 

Step 1. Turn on device reports

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2. Open the Google Home app Google Home app.
  3. Select the device you want to share feedback about.
  4. At the top right corner of the screen, tap Settings   Recognition & sharing.
  5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Tap Feedback and then tap the type of device you'd like to submit feedback for.
  4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  5. In the feedback summary, write a brief description of your issue.
  6. Be sure to check the box for Screenshot and System logs.
  7. To submit feedback, at the top right corner, tap Send .

Thanks. I'll update everyone as we know more, and I'll be responding to this thread going forward.

MrPeetles
Community Member

Hi Jeff, thanks for sending this. This has been an issue with nest, nest mini, etc for quite some time now and Google has been made aware of it for quite some time. What is the plan/process for a fix?

I have come up with a solution for this. I have two outdoor stereo sound systems that I wanted to connect my Google nest minis to. I was successful via Bluetooth but as we all know the minis drop the BT connection after about an hour of non use. This same thing happens with my Nest in the house. I have half a dozen Google nest and minis in the house on which I play music via YouTube Music

I had some older Amazon echo dot's around so I used them instead to connect to the outdoor stereo system as they have 3.5mm jacks. To solve the problem of having YouTube music inside the house and Amazon Music in the patios I simply cancelled my YouTube Music subscription and subscribed instead to Spotify. I set the default music app in both Google (in the house) and  Alexa (outdoor stereos) to Spotify. Now when I ask either Google or Alexa to play music it does so using my single Spotify account so now my problem is fixed.

Jeff
Community Specialist
Community Specialist

Hey, MrPeetles.

Thanks for sharing your experience and your current workaround. So the issue is being looked at now. As far as the plan or process, that will be determined by isolating the cause of the issue, which is still in process.

Out of curiosity, have you tried using speaker groups rather than bluetooth connections? I'm not sure if your outdoor system supports WiFi, but if it does, speaker groups might be an overall more reliable way to get your devices playing together and staying connected for now.

But as said earlier, I will keep updates coming as I receive them.

Thanks.

Jeff
Community Specialist
Community Specialist

Yeah, that's true, MrPeetles. I just wanted to see if it was in play. We'll keep looking for a bluetooth resolution. Thanks!

Jeff
Community Specialist
Community Specialist

Hey, all.

Just as a follow up, this is still something we're looking at. I don't have any news to share yet, but I wanted to check in and make sure you all knew that I hadn't forgotten about the thread.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.
I know it's been a while, but I'm still waiting for more info on this. Hopefully I'll hear something soon, but as of right now, I don't have anything new to share.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.

It's still been a while and I'm sorry to say that I still don't have anything new. Has anyone here seen any change in their situation so far, or are we all seeing the same issues?

Jeff
Community Specialist
Community Specialist

Hey, SmartHomeUser_1.

Thanks for all the info regarding your situation. Hopefully the fix comes out in time! I still don't have timelines on that, but I do know it's being addressed internally. Thanks for helping us diagnose this.

MrPeetles
Community Member

Hi, thanks for the response. I do use speaker groups with my house internal speakers. I think what is missing here is I am trying to connect Google to my outdoor stereo which requires either RCA input or Bluetooth input. I can use RCA input with Echo Dot as that has an earphone jack or BT input with Google which keeps disconnecting. This issue really has nothing to do with speaker groups. 

SmartHomeUser_1
Community Member

Hi Jeff (and MrPeetles),

 

Thanks for the updates but I would appreciate a solution by xmas as the Wife wants the Nest Audio speakers out of the house. I experience as many others that Bluetooth connected devices drops from the Google devices. My setup is Nest Mesh Wifi for all my Google / Nest devices.

My specific issue with BT connectivity is this. In my BenQ projector I have a CCwgTV that is Bluetooth connected to a paired set of Nest Audio speakers. The speakers almost always have to be either reconnected from the CCwGTV menu (10%) or rebooted (90%) when I turn on the projector and there is no sound. The reboot scenario is due to I cannot enable Bluetooth pairing mode of the paired speakers in the Google Home app as there is a message stating that the device is registered somewhere else and cannot enter Bluetooth pairing mode. Then I reboot the speakers.

Also, prior to installation of Next Wifi Mesh (early this month), I had factory reset all devices and added them onto the same 5 Ghz network, and for 2-3 weeks it seemed that the speaker pair auto connected when I turned on  CCwgtv as I head the connection audio clip. During those 2-3 weeks the Bluetooth connection issues was less frequent (and the wife was happy with the setup). Now, it feels like the Nest Wifi Mesh and switching between 2,4 Ghz and 5 Ghz is making this worse again and I reboot almost every time. 

Other related issues:

Sometimes the Bluetooth connection is dropped when closing Disney+ and opening NetFlix. This leaves me to believe that maybe, the app developers have implemented the BT stack differently from one another and does not follow the Google API documentation to the letter.

Currently, the audio stream is cracking when streaming from Disney+, NetFlix, YT, etc. I found a temporary fix for this by setting the advanced audio from "automatic" to "manual". But, last night the cracking audio stream were present again and I switch back to "automatic". Video quality is fine, so it should not the a network issue.

Also, I experience that the right speaker does not receive audio but the left does. It is sometimes fixed by pausing / restarting the movie. This leaves me to believe its something related to the network and the audio stream might be downgraded from stereo to mono. But, there is no transparence (to my knowledge) in what audio quality is being streamed in my setup  (I have seen this on other setups). I have the streaming quality set to highest (on all profiles).  

 

PS: The June CCwgTV update improved the out-of-sync audio-video stream while using the Bluetooth connection, so I know you can fix this general Bluetooth connectivity Google 🙂