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New install using PPPoE

clipperqb
Community Member

I just purchased a Nest Wifi router and point today. My ISP uses fios with PPPoE protocol. Before I unbox this is there clear guidance that the Nest Wifi works with PPPoE? Is there a preferred installation for this?

Thank You

7 REPLIES 7

davidking
Gold Product Expert
Gold Product Expert

Yes, Nest Wifi supports PPPoE. See the PPPoE steps linked below.

WAN settings - Google Nest Help

Ok Thanks! This article talks about "changing" my WAN settings, is there anything I need to be aware of when initially setting up so PPPoE is used? or am I over thinking it lol

davidking
Gold Product Expert
Gold Product Expert

You can see what it looks like here during setup:

https://www.youtube.com/watch?v=rYyQ89juZS8

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

We appreciate your help here, @davidking and @olavrb.
@clipperqb, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

I was unable to ever get past the "checking internet connection" message. I actually ended up calling the ISP about my bill and learned my discount was about to end because they are under new ownership. So they are offering 1 year deal for faster service at less cost than I pay now. So I'll do that instead. I appreciate the help here, great forum!

AbigailF
Community Specialist
Community Specialist

Hey clipperqb,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi