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New password on Google Nest

kflear
Community Member

Ive looked on this board but cant see the answer - so sorry if its answered elsewhere.

Ive reset my network password using the Home app, what do i have to do now to reconnect the two google nest points? thanks

1 Recommended Answer

hyperthred
Community Member

You shouldn't need to reconnect the points. Resetting the password has nothing to do with connecting the points.

I'm assuming you're talking about changing the password people use to access your network and have internet connection, correct? I've changed my pw several times in the past and have NEVER had to reconnect points. 

 

That said, if your points are not connected to your router, your would need to reconnect them using the Home App. In the top Left corner tap on the + symbol and follow the instructions/set up device/New Device/Your Home (whatever you named it)/Next/then the app would search for your point. If it cannot find your point, you would probably need to completely reset your point. On the bottom of your Nest Point there is a button you can hold for about 10 seconds (or more) I believe and that would Factory Reset your point. Then you could reconnect it using the steps above. Repeat the process for the other point. 

If they are Gen 1 Google Wi-Fi points the reset button is bigger and is located on the back or side of the device. The process to reconnect is the same.

View Recommended Answer in original post

4 REPLIES 4

hyperthred
Community Member

You shouldn't need to reconnect the points. Resetting the password has nothing to do with connecting the points.

I'm assuming you're talking about changing the password people use to access your network and have internet connection, correct? I've changed my pw several times in the past and have NEVER had to reconnect points. 

 

That said, if your points are not connected to your router, your would need to reconnect them using the Home App. In the top Left corner tap on the + symbol and follow the instructions/set up device/New Device/Your Home (whatever you named it)/Next/then the app would search for your point. If it cannot find your point, you would probably need to completely reset your point. On the bottom of your Nest Point there is a button you can hold for about 10 seconds (or more) I believe and that would Factory Reset your point. Then you could reconnect it using the steps above. Repeat the process for the other point. 

If they are Gen 1 Google Wi-Fi points the reset button is bigger and is located on the back or side of the device. The process to reconnect is the same.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

Thanks again for helping here, @hyperthred
@kflear, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

JenniferV
Community Specialist
Community Specialist

Hi kflear,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks for the help, hyperthred and Mel.

 

Regards,

Jennifer