Plug in WAN

[Trev]

Hi - I purchased a Nest Mesh wifi router and two nest points. It was supposed to be so easy according to the marketing blurb.

Downloaded the App ... plugged in the Router ... the App tells me "all good with the router" ... plug the ethernet cable into the router and connect to the WAN port on the modem. Can't connect ... message says: "The ethernet cable doesn't seem to be plugged into the WAN port properly."

It is. Very frustrating and I can't find a 'plain english' solution anywhere on web other than quite a few people are having the same problem.

Disappointing. Does anyone have a simple fix?

[Jeff]

Hey, Trev.

Sorry for the setup difficulties you're having with the WiFi router. Setup issues can be quite frustrating to deal with. Let's take a closer look at things.

• What version of the app are you using (iOS or Android)?
• Are you getting any status lights on the router? If so, what color are they?
• Have you tried performing a factory reset on the router? I know it's new, but it can help.

I'm sure we can get this worked out. I look forward to hearing back from you.

Thanks.

[Trev]

Hi Jeff. Thanks for getting back to me. Appreciated.

I am using the IOS version of the Google Home App. 

Also, I have factory reset the router but haven’t attempted to start the setup process again. 

Quick question: Do I plug the Ethernet cable to the WAN port on my router and then connect the other end to the WAN port on the modem?

Let me know before I try to set up again. 

Regards,

Trevor

[Jeff]

Hi, Trev.

You have it correct with the wiring. Go ahead and try the setup with it wired as you mentioned and see if it's able to complete. If there are any issues, please let me know and we'll look at other steps to take.

Thanks.

[Jeff]

Hi, Trev.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks