Help pls. Just bought Google Nest WiFi Router and point. Downloaded Google home app to my Iphone. Now I'm trying to set up the router but continue to receive the following error "Problem connecting to cloud". I´v disconnected both Power- and Ethernet cables, deleted and reinstalled the app, still I continue to receive the same error. Any advice would be appreciated.
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My provider just replace the modem and made sure the router and modem are talking to each other today. I tried setting up 2 other routers and neither can connect to the cloud. I bought this router due to the mesh wi fi and the square feet it covers. How can this issue be fixed for me? I am about to go buy a different brand for a router because this has been a problem for several weeks and it looks like an on going problem with google app. When will it be fixed 100%? Or should i return this router and buy a one without cloud issues?
Sorry for the issues you're all seeing with connections. There are some good suggestions in the thread here as far as troubleshooting goes. I wanted to hop in and see who still had issues and who might have sorted out their problems. If you're needing help, please let me know and we can look more into your specific situation and setup.
There is a possibility of the thermostat being the issue. Have you been in contact with support to discuss with them directly what's happening with the thermostat? You can reach them here, just select either phone or chat to reach someone directly: https://bit.ly/3o1aRK5.
Give that a try and let me know if you need continued help here as well.
Hi, everyone. If you haven't tried resetting your cloud services connection yet, let's try that and see if it clears things up. Here's the process for doing that.
Open the Google Home app.
Tap the WiFi icon.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
If you're still having issues after that process, please let me know.
No. The ISP and router at our property has always been the same one. We had an analog thermostat. We are trying to install a Google Nest Thermostat for the first time here. I have absolutely no idea how to solve this issue. I've been scanning this and other sources to troubleshoot. Frustrated. Is there any possibility of it being a faulty thermostat? I am looking at all the other threads on this same issue. I just dont know if is connected or not. And if it is, how to fix the issue.
Hi guys, same problem while installing the google wifi router “error connecting to the cloud”.
I have tried:
Connecting straight to my wall terminal (optical network terminal mode type 200) with an Ethernet straight to the wan port of the nest.
wall terminal to lan port of my router (netcomm wireless) to wan connection on nest