Setting up a new wifi point error

[DaveTyrer]

Hi.

I have a 3 point Google Wifi mesh set up and running fine. I have recently purchased an additional point second hand to add to the mesh and extend wifi coverage to the back of our garden. 
I have factory reset the new point by holding down the factory reset button while connecting power. After giving it 10mins, the blue light had started to flash. Using Google Home from my iPhone, I started the process to set up a new device. It found the new point, then said it was setting up the mesh. It then delivered an error that says:

The operation could not be completed (Googlemac_iPhone_Home_Wifif_Operations_Impl_Impl.PollForComletionOperationImpl error.)

Any idea what to try next?

Thanks

Dave

[Jeff]

Hey, DaveTyrer.

Sorry for the setup issues that you're having with the WiFi network. That sounds really frustrating. Also, thanks for letting me know you already tried factory resetting the device. I do have a few additional questions.

• Is this a Nest WiFi or a Google WiFi point?
• At what point of the setup are you getting the error?
• Are you able to determine where the point was used previously? Was it the same country that you're in now?

If you can give me a little more to go on, I'm sure we can get this sorted out. I look forward to your reply.

Thanks.

[Jeff]

Hi, DaveTyrer.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks