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WiFi icon missing on home app.

CharlesinCharj
Community Member

There is no WiFi icon on the home app. There is mention of a fix on threads through a series but than the mention there is no detail. I am assuming everything needs a factory reset but I am hoping there is something quicker and less tedious and time consuming 

43 REPLIES 43

olavrb
Platinum Product Expert
Platinum Product Expert

This has happened for me some times too. A force close of the Google Home app, then clear app cache, usually brings the Wi-Fi icon back for me. But I'm on Android.


I don't work for Google.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@CharlesinCharj, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi CharlesinCharj,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

- Jeff

chesat
Community Member

Hello,

The Wifi button went missing from my Google Home account for the first. I don't wish to go through the reset process 😞

I use the iPhone App.

EdwardT
Community Specialist
Community Specialist

Hi chesat,

 

Thanks for the response. I'm sorry to hear that you're still having this issue. Could you tell us the light status of your Google Wifi? Also, please make sure that the correct account is logged in to the Google Home app.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi chesat,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi chesat,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

chesat
Community Member

The light is white and everything works fine including parental settings. The account is the same and last time I accessed was 4 weeks ago to share guest password.

chesat
Community Member

I think I might have figured out what happened. I went through Google Accounts "Security Checkup" and made what I thought was recommended changes. That ended up unlinking my Nest and Google accounts.

The router/network is working without any problem. It is just I cannot make any updates. Only option I think is to reset my routers and set it up again. 😞

alienbeamer
Community Member

I have the same issue starting today. I did not change anything in my network nor any google wifi devices.

Please help! I dont what to reset my whole network and reconfigure wifi internet schedules.

olavrb
Platinum Product Expert
Platinum Product Expert

Try to force close the app and clear cache, works for me on Android at least.


I don't work for Google.

The solution was to ask my wife to add me again as a household member. Looks like i lost connectivity to my own Home :P. (I hope google keep an eye on this).

Thanks for the help anyway 😉

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@alienbeamer, thanks for sharing the steps that worked for you.

 

@All, if you're not the one that setup the Google Wifi on your account, could you try the steps that worked for @alienbeamer?

 

Let us know how it goes.

 

Thanks,

Edward

 

 

Mgprokosch
Community Member

I have the same issue on an iPhone…. Home app is current.  Wi-fi is operating, but no wi-fi icon…. Did force close and cleared Safari cache.  

olavrb
Platinum Product Expert
Platinum Product Expert

You should clear cache for the Google Home app, not Safari.


I don't work for Google.

Not sure how to do that…. Not finding it???   

olavrb
Platinum Product Expert
Platinum Product Expert

https://www.google.com/search?q=ios+clear+app+cache+3rd+party

I don't own a iOS device.

¯\_(ツ)_/¯


I don't work for Google.

alienbeamer
Community Member

Do you see your Nest Wifi device listed?

petermosca
Community Member

Apparently there is supposed to be a WiFi icon in the Google Home App? There isn't one on my iphone - is there a way to get to that through a desktop (Mac)?

Only if you have a physical google nest wifi device.

That's what I have, along with 3 access points.

Mgprokosch
Community Member

I  owe a Google wi-fi (first generation) with 4 pucks.   I no longer see the wi-fi icon in the Google Home App.  My Wi-Fi is live, I just can’t get to the Adm controls. How do I get the icon back without a complete reset and install.  Someone shared to reset cache.   I don’t see that option on iOS.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks,
- Jeff

chesat
Community Member

I think I might have figured out what happened. I went through Google Accounts "Security Checkup" and made what I thought was recommended changes. That ended up unlinking my Nest and Google accounts.

The router/network is working without any problem. It is just I cannot make any updates. Only option I think is to reset my routers and set it up again. 😞

Jeff
Community Specialist
Community Specialist

Hey, chesat.

That's an interesting and helpful insight. The security checkup isn't an aspect we've looked into before, so maybe some others should give that a try if they've already ran through the common troubleshooting steps.

Thanks for sharing,

- Jeff

dss0001
Community Member

I have Google WiFi 2nd Gen.   I have lost the WiFi icon.  I made some recommended security changes to the Google Account.  I also noticed that I had lost access to some of my 3rd party devices.  Google Home was telling me to request access to the Home but I am the only member.   I requested an invite but nothing happens.  

I would prefer not to have to reset the entire network.  I have a ton of firewall setting and devices that are currently setup in Google Home. 

EdwardT
Community Specialist
Community Specialist

Hi dss0001,

 

Thanks for letting us know. Do you remember the changes that you made on your Google Account? If so, please try reverting the changes and let us know if the Wifi icon would show up on the Google Home app.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi dss0001,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Mgprokosch
Community Member

I am still having the same issue.  How can we escalate the issue?

Jeff
Community Specialist
Community Specialist

Hi Mgprokosch,

 

I'm sorry you're still seeing the issue after all this time. We do have an update to the Home app rolling out soon and hopefully that clears this up for you. If you haven't tried yet, however, it's worth uninstalling the Home app and reinstalling it to see if that fixes things. Since your settings will be saved to your account, once you log in, everything will be restored. 

 

Thanks,

Jeff

Mgprokosch
Community Member

Thanks, I have uninstalled the iOS App several times.  Still missing the wi-fi icon.

Jeff
Community Specialist
Community Specialist

Thanks for letting me know you've tried that, Mgprokosch.

 

If the update doesn't fix things, we'll try other options. That should be hitting soon. 

 

Thanks,

Jeff

Jeff
Community Specialist
Community Specialist

Hey Mgprokosch,

 

It's been a while since we had any updates. I wanted to check in to see if you were still seeing this issue or not. Let me know if things cleared up for you.

 

Thanks,

Jeff

Mgprokosch
Community Member

Hi Jeff, yes I still have the missing wi-Fo icon in the iOS Google Home App.  I was hoping not to reset all 4 access points….

EdwardT
Community Specialist
Community Specialist

Hi Mgprokosch,

 

Thanks for the update. Just to isolate the issue, are there any family members of the home structure that can still see the wifi icon?

 

Thanks,

Edward

Mgprokosch
Community Member

No one else has acesss.

EdwardT
Community Specialist
Community Specialist

Hi Mgprokosch,

 

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward