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setup issues with google wifi after reset

Taruneshp
Community Member

I had some internet drop issues as i had router +6 wifi points set up . As its higher than recomended i decided to cut down to router + 4 wifi points. But after i did that though technically things were fine it said the router was offline on the Home App so i decided to reset the whole network and set it back all up as a fresh one. After the reset when i tried to set it up at first it failed to read the QR code and kept giving an error saying wrong QR code. after many attempts i realized i had forgotten to unplug one wifi point after the reset and it may have been interefereing with the setup . So i turned that off and the wrong QR code problem went away and the setup began. But mid way through while creating a WIFI network It stopped abruptly with the following message " Something went wrong : Looks like we lost contact with our wifi point. please ensure that wifi and bluetooth are still enabled and try setup again" . Not able to get past this. I do not have a Modem as i use a fiber line. The ISP only uses a converter in between to convert from optical to Ethernet. So there are no modem settings per se. The internet works fine when plug in the ethernet port of my PC directly from the ISP converter. Any help will be appreciated

5 REPLIES 5

olavrb
Platinum Product Expert
Platinum Product Expert

Make sure the network itself is gone from the Google Home home, and that all pucks are properly factory reset.

If setting up from iOS, make sure the Google Home app has neccessary permissions, like access to local network.

Try to set up from a different iOS, iPadOS or Android unit, same Google account.

Try using this method:


I don't work for Google.

Taruneshp
Community Member

Thanks for the reply . Tried everything that u have mentioned above and nothing worked. Finally the ISP guy put in an additional device called an ONT that solved the problem. I am not sure wat the issue was to begin with as i have been using the same setup from 4 years . This is the first time i reset the network in 4 years and this issue cropped up. the network is working fine now . Got resolved about 2 hours ago after putting in the ONT .

Jeff
Community Specialist
Community Specialist

Hi, Taruneshp.

I'm happy to hear you got this resolved. Before I mark it resolved, I just wanted to check in and see if there's anything else you needed here. Thanks to MichaelP for helping out here!

Thanks.

Taruneshp
Community Member

Hi .. please mark it as resolved

Jeff
Community Specialist
Community Specialist

Thanks, Taruneshp. If you need anything else going forward, please feel free to open up a new thread.

Thanks!