Apple devices in Wifi app showing extreme data use

[infinitelibrary]

This morning, my wife complained of connectivity issues on her iPhone and MacBook. While no other devices seemed to be impacted, I did notice something odd about the network usage.

When I look at the wifi reporting for data usage, I'm showing certain devices (two iPhones and a MacBook Pro) using exorbitant amounts of data, even when devices are supposedly idle. My iPhone, for example, shows 750+GB of data downloaded in one day. These huge spikes in data are worrisome if real. I put a third-party data usage monitor on my wife's iPhone, however, and the reports don't line up. In the Google Home app, the wifi data usage in the 8pm hour was 6GB downloaded, but the third-party app showed only 150mb since 7:30pm. One of them is wrong, or the data is passing through the router but not the device itself.

I've spoken with Google support, Apple support, and my ISP (Spectrum), and no one has any thoughts. Unfortunately, it's not possible to monitor what processes are behind network traffic when it's not cellular on Apple products.

Any recommendations or ideas are appreciated.

[olavrb]

I've just escalated a thread regarding this exact issue, follow the progress here:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Home-App-Reporting-Google-Incorrect-Data-Use...

[infinitelibrary]

Thank you, it sounds like the same exact issue. I'll follow there.

[Jeff]

Hi, infinitelibrary. 
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

[infinitelibrary]

It's not resolved, but I'll follow the other thread for progress. Thank you.

[Jeff]

Hey there, infinitelibrary.

I know you're going to monitor that other thread, but I wanted to make sure you saw it here as well. I went ahead and escalated this to an internal team so we can get more eyes on the issue. I'll keep you and the others updated when I know more.

Thanks,

- Jeff

[infinitelibrary]

Thank you. Let me know what information you need to help.

[Jeff]

No problem, infinitelibrary.

I am still waiting for word, but I imagine the holiday is slowing down communication a bit. I'll let you know if there's more info I need or if I hear more on this soon.

Thanks,

- Jeff

[Princesss]

Hi everyone,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess