Cannot get Yale lock to connect

[Ae6]

Hello,

I cannot get my Yale lock to connect to my nest connect/Nest connect to my app. I’ve tried adding a second home, an additional net work, resetting the nest lock, and nothing works. The best I can get is a temporary connection of the Nest connect to my app, but I cannot get the lock to connect. 

[janthadeus · Accepted solution]

Hi Ae6,

Thanks for trying. Let’s see what’s going on — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
 

Here are some troubleshooting steps you can try:
 

1. Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
2. Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
3. Restart the Connect: 
   • Plug Connect into a power outlet. 
   • Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button. 
4. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
5. Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency. 
6. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
7. Factory reset your lock. Then, re add it to your Nest app.
8. If all else fails, pair your Connect to the main Wi-Fi access point instead of the mesh Wi-Fi point. Since mesh Wi-Fi points tend to change Wi-Fi frequency (from 2.4 GHz to 5GHz vice versa). It could cause losing connection on your lock.

Let me know how it goes.
 

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[Ae6]

Hi,

sorry for the late reply. Everything worked out.  I’m all connected.  

[janthadeus]

Hello there,
 

Fantastic, we’re glad to hear that! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Cheers,

JT