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Connecting ADT to Google Home Error

JudyP1
Community Member

‎09-28-2023 11:08 AM

I have tried numerous times to add my ADT Smart Home system to Google Home.  I've followed the correct steps, however, when I try to log into ADT through the Google Home app in the process, I continually get this error "Sign in error.  Please try again."  I'm using the same account in both apps, I'm connected to the same wifi network in both and I'm entering the correct username and password.  I'm able to log into the ADT app using the same credentials but not through Google home.  What can I do to get logged in to ADT through the Google home app?

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Lance_L
Community Specialist
Community Specialist

‎10-10-2023 05:55 PM

Hello JudyP1,

 

Thanks for posting in the Google Nest Community.

 

I’m sorry to hear that you’re having issues with linking the Google Home and ADT apps. Let’s check it out.

 

A few questions: which ADT app are you using: Blue, Control, or Pulse? For the Google Home app, are you the one who created the home structure, or were you invited and joined as a family member? Are you getting any error messages in the ADT app?

 

If you haven’t done so already, let’s try the steps below:

 

  1. Check for any iOS updates and install them, if available.
  2. Uninstall the Google Home and ADT apps.
  3. Restart the iOS device.
  4. Reinstall the Google Home and ADT apps.
  5. Open the ADT Control app or the ADT Pulse app.
  6. At the top-left corner, tap the menu.
  7. In the Control app, tap Add device, or in the Pulse app, tap Settings.
  8. Select Google Nest.
  9. An overview of the linking process will appear. Tap Next.
  10. Sign in with the Google account that you want to be associated with your ADT account. This account will also be associated with the home that you want to use in the Google Home app.
  11. If you don’t have an account, select Create Account to proceed.
  12. Choose the home that you want associated with your ADT home.
  13. If you're new to Google Nest, you’ll need to create a new home. Fill in the form with the address for which you purchased this subscription. Tap Next. 
  14. If you already have one or more homes in your Google Home app, select the home for which you purchased the subscription. Tap Next.
  15. Allow ADT permission to access your Google Nest devices and services to provide support. Select Next.
  16. Tap Continue to allow ADT to manage your Nest devices and services. Important: If there's an error message displayed on the screen, contact ADT customer support for help.
  17. After you’ve successfully linked your Google account in the ADT app, press the 'Open Google Home app' button:
  18. If you are new to Google Nest products, you'll be prompted to download the Google Home app.
  19. If you already have the Google Home app installed, it'll open the app.
  20. Link the ADT account in the Google Home app. Click Devices,  tap Add Set up device Works with Google. Under Add new, scroll down and select ADT SmartHome.

You can check out this guide for more help on how to set up ADT with Google.

 

Let me know how it goes.

 

Best,

Lance

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