cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Don't have control of my device

Charly71177
Community Member

‎01-25-2024 03:57 AM

I am lost control of my device and my accounts my ex friend has had my accounts but now she's using either Google nest or Google Home to control my device and change everything in my account I'm not too tech-savvy So I'm not very sure how to get this to stop I have not no access to my Google accounts no more and I can't control my phone

Labels:
0 Kudos
Reply
1 REPLY 1

Lance_L
Community Specialist
Community Specialist

‎01-25-2024 06:02 AM

Hi Charly71177,

 

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with account. Let’s check it out.

 

If you have a non-migrated Nest account, follow this guide to change or reset your Nest account password.

 

On the other hand, if you have a migrated Google account, our friends at the Google Account Help Community are the perfect folks to help you with it.

 

Best,

Lance

0 Kudos
Reply