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Email notifications change

SSR
Community Member

My email notifications do not state that the camera sees a person as it used to do, it only states that it noticed an activity, did not change anything, that just changed by itself

1 ACCEPTED SOLUTION

Ashepherdson
Gold Product Expert
Gold Product Expert

What do you see when you go into the nest app, settings , notifications.. is it set to push or email, and what options are selected ?

View solution in original post

4 REPLIES 4

Ashepherdson
Gold Product Expert
Gold Product Expert

What do you see when you go into the nest app, settings , notifications.. is it set to push or email, and what options are selected ?

View solution in original post

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

 

P.S Thank you so much for your help, Ashepherdson! I  sincerely appreciate your hard work! 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS