12-25-2022 07:41 PM
Cannot use next connect.
first lock went offline one day no reason … and connect link back anymore. So I remove the stupid device and the next connect.
Tried to link everything back. But now when I try to add next connect , getting error code NA013(4096) - when it tried to link connect with my existing nest product.( thermostat)
can anyone help?
the other error code was NA024.
12-29-2022 08:32 AM
Hi there,
Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.
Best regards,
Brad
01-02-2023 09:51 AM
Problem is not the lock . It’s the nest connect…
lock is working offline ….
01-07-2023 02:06 PM
Hey there,
It's me again. I want to make sure you're all good — did those steps work?
Regards,
JT
01-08-2023 02:15 PM
Hi there,
Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT
01-01-2023 07:07 PM
Hey Stupidnest,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
Thanks,
JT
01-02-2023 09:49 AM
Still need help.
01-02-2023 01:43 PM
I’m having the same issue
01-03-2023 02:11 PM - edited 01-03-2023 02:12 PM
Hi folks,
I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What troubleshooting steps have you done so far? Also, were there any changes to your WiFi network?
Give these steps a try:
Let me know how it goes.
Thanks,
JT