Cannot use next connect.
first lock went offline one day no reason … and connect link back anymore. So I remove the stupid device and the next connect.
Tried to link everything back. But now when I try to add next connect , getting error code NA013(4096) - when it tried to link connect with my existing nest product.( thermostat)
can anyone help?
the other error code was NA024.
Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.
I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What troubleshooting steps have you done so far? Also, were there any changes to your WiFi network?
Give these steps a try:
Let me know how it goes.