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Factory Reset on Nest Guard without tags and code?

StamBaSS
Community Member

hi! we bought an apartment with Nest Guard and unfortunately I don’t have tags and code (when I connect Nest Guard to power, the siren turns on). how to make Factory Reset on Nest Guard without tags and code?

4 REPLIES 4

JimiVanHalen
Community Member

To reset the Nest Guard, you have to do the following. I just did this recently. 

1) Go on to the Nest app and delete the Guard by going into Settings, Click on the Guard, and then Remove Device. 

2) Go back to the Nest Guard and hold down the '2' button for about 10 seconds. The voice prompt will first list the version and then instruct you when to remove your finger to allow a complete system reset. 

3) Once the Nest Guard reboots, you can now add it back to the Nest App as a new device. You can then add all your other devices next. 

Hope this helps...

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Here is an article that goes over changing settings for your Nest Tag. I hope that information helps!

Best Regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve