Google Customer Service is Horrible

[Jtwo]

Here is a  final transcript of my communication with support. It appears to get in touch with a manager is like having to punch your way  through guards at fort knox. Thier  smart remarks are not  appreciated.  I have  nest all over my home  and have paid  thousands of dollars for everything. I will be taking my business to local company that doesnt treat thier customers like peasants. 

Welcome! Your Case ID is 3-7235000036930.

I can actually help you with troubleshooting the issue and we are capable to do that because we are trained.

Jacob · 5:48 PM

For the 3rd time, I do not wish to troubleshoot. I want to speak with a manager about the handling of my case and I wish to request compensation for the product. Google's hardware change is the reason for my issue and google should be the one to issue proper compensation

5:50 PM

I hope you understand my limitations.

I understand that.

Jacob · 5:51 PM

Thank you

When can i expect communication from a manager?

5:52 PM

I'm sorry you feel this way, but I've given the same answer to you 3 times, this is the best I can do at the moment and I would like us to move forward with the conversation, is there anything else I can help you with?

[ByronP]

Hi @Jtwo,

Thank you for posting and for the details. I'm really sorry that you couldn't connect your Nest Yale x Lock with the Nest Connect; this could be frustrating, especially when nobody can't help.

For this concern, please fill out this form, and our specialist team will reach out to you for further assistance with your issue.

Let me know once you're done.

Regards,

Byron