03-08-2023 09:58 AM
I am restarting this thread that was previously started by goalie3079 under the title “Temporary Codes emailed to a user will not open door.” since there was no satisfactory resolution previously.
I am experiencing the same issue where my permanent master code works without issue; however I frequently create new guest codes for Airbnb guests which sometime do not work. I have tested all potential user error points to confirm that it is simply the Yale lock not recognizing the new passcode. I have also stopped putting time limits on the codes to see if it helped the issue but it did not. This started about a month ago and is not tenable to have it keep happening.
04-09-2023 07:58 PM
Hi FLhome,
I’m sorry for the delay. Let’s sort this out — is your lock’s privacy mode on? The guest pass codes won’t work when the lock’s privacy mode is on, only the master code can work. It’s part of the security of the lock. Ensure the privacy mode is off when having guest pass codes.
Here are some of the troubleshooting steps you can try:
Let me know how it goes.
Thanks,
JT
04-12-2023 08:38 PM
Hey there,
It's me again. I want to make sure you're all good — did those steps work?
Regards,
JT
04-13-2023 08:33 AM
Hi,
Thank you for the response.
I have tried all of your suggested steps and they were not successful. There are still instances where a new code will not work.
04-15-2023 03:11 PM
Hi there,
Got it — thanks for trying. Could you remove all the guest pass codes then try it again?
Keep me posted.
Thanks,
JT
04-18-2023 03:53 PM
Hey there,
Checking back in — how's it going? Still need our help?
Regards,
JT
04-19-2023 04:56 PM
Hello there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
JT