My code wont work anymore and this has not happened before.

[Help4]

Someone was messing with my lock one night someone tried to break in, don't know what they did and ever since that night my code doesn't work anymore and I have to use the phone to unlock the door. Now I don't know why, what to do or how to reprogram it and prevent it from happening again.

[David_K]

Have you tried changing it using the Nest app?

How to set or change passcodes for Nest Secure and the Nest × Yale Lock - Google Nest Help

[aatienza]

Hey Help4,

Oh no! I'm sorry to hear that. I'd like to jump in here and check if you've tried davidking's suggestion. Let us know if you need more help by replying to this thread.
 

Thanks,

Archie

[janthadeus]

Hi there,
 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate your help here, davidking and Archie!

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT