Yale door lock keyless

[Mirea1415]

I can’t unlock my front door .I don’t work from an app . I don’t have any information on my Yale lock . My passcode is not working . I called locksmith . One of them called me back . He doesn’t know  how to unlock the door . I cannot  find any locksmith to unlock my door .

I called the Yale support ( Yale has life time warranty , but they telling me that only 1 year) . Ok , I do have warranty . Yale told me to called locksmith for them to cut the lock and then they will send me another lock . How long I will wait ??? And how much it will cost me to pay locksmith ????? Nobody knows . 
I think that Yale should send me the another lock and then I can sent Yale back the damaged lock .

I have no idea what to do ? 
is anybody knows locksmith number  to unlock the door ?

[aatienza]

Hey Mirea1415,

Oh no! I'm sorry to hear that. While we don't have any details to share about any locksmith's phone number, we'd suggest reaching out to your local locksmith for further help. About the replacement, you may reach out Nest x Yale Lock support for additional assistance.

Thanks,

Archie

[janthadeus]

Hi there,
 

Checking in — were you able to speak to the Yale support team as suggested by Archie? If so, how did it go? Let us know if you need anything else.
 

I appreciate your help here, Archie!

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT