04-01-2023 02:40 PM
Hello,
my Neat Yale lock went offline a week ago and I can’t get it back online. I have updated my WiFi and was able to get nest thermostat online. The Yale lock talks and tells you that the lock is in privacy mode but it’s not online in the app. I read that you are giving customers a google nest connect or nest guard. How can I get this so that my Yale lock goes back online?
04-02-2023 05:35 AM
Nest offered a Nest Connect to Nest x Yale Lock customers that didn't own a Nest Connect or Nest Guard and were relying solely on a Nest Hub Max as a bridge for their lock to access Wi-Fi, but that change happened back in late July 2022, so isn't going to be the cause of your problem if your issue only started to occur 1 week ago. You must already have a Nest Connect or Nest Detect that your lock is using as a bridge to connect to your WIfi?
Try these steps:
04-06-2023 01:43 PM
Hey Nuyurk,
I'd like to jump in here and check if you've seen davidking's response. Let us know if you need more help by replying to this thread.
Thanks,
Archie
04-17-2023 10:49 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help here, davidking and Archie!
Thanks,
JT
04-19-2023 04:58 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT