I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
@Brad I'm not sure.... there hasn't been much activity in the nest in a long time. all the products must be working perfectly.... stay tuned my friends, give them a while, maybe they have their issue resolved or there away from the terminal. stay awesome out there