I cannot lock my door with the ap, guests codes no longer unlock the door

[RPL]

Yesterday my Nest Yale lock stopped allowing guest user codes to work. The only code that works is my personal code.  So I had to give it to my guest so that they could enter the condo.  The cleaners code also no longer works.   It also stopped sending me a history of locking and unlocking.  The app on my phone will not will not "lock" my front door.  It always shows "unlocked".  Yale support says they do not support the phone nest app.  I can't find a google support phone number for Nest Yale locks. 

[Lance_L]

Hi RPL,

Thank you for posting in our Community. I apologize for the delayed response and for the issues you are having with the Nest x Yale lock. Don’t worry; I’m here to help. Let's take a look.

A few questions: are you using an iOS or Android device? Does it happen on both Wi-Fi and mobile data? Have you tried using another mobile device to create new guest passcodes?
 

Let's try these troubleshooting steps below:
 

1. Check for any iOS or Android updates.
2. Uninstall the Nest app, restart your phone, and then reinstall the app.
3. Create new guest passcodes.

Let me know how it goes.
 

Best,

Lance

[Lance_L]

Hello RPL,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance