I no longer have the NEXT account email

[victormiranda]

I no longer have the access email, to access the NEST app it asks you to see the code sent to the email, so I can't access the app. To make matters worse, the lock had a problem that says I can only release it through the app. It's my company's lock, so we've all been outside for two days. If anyone can help me urgently, I would appreciate it.

[DeboraJ]

Hi @victormiranda,

Thanks for reaching out to the community! I'm sorry to hear that you've been experiencing some issues accessing your Nest account, which is also preventing you from managing your Nest Yale Lock. I understand how frustrating this issue may be. I'd be happy to help you with this.

Based on the information you've shared, a factory reset of your device could be a good solution to add it back again. However, this process requires access to the back of the Yale Lock. It would be best to contact a Yale specialist to completely remove the lock and then set it up on your account again.

Please keep me posted with any inquiries! I'd be happy to help.

Best regards,

Debora