Hi 6464,
Thanks for reaching out to our Community. I’m sorry to hear you’re having issues with the Nest x Yale Lock. Let’s check it out.
A few questions: are you using an iOS or Android device? If you press the white indicator button at the back of the lock, does it pulse blue?
Let’s try the steps below:
- To remove the lock from your account, on the Nest app home screen, select your lock, tap Settings, and select Remove lock.
- Factory reset the Nest × Yale Lock.
- Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
- Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
- Cellular data should be turned off.
- If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Nest app.
- Add the lock back to the Nest app.
This video guide may help: How to reset your Nest × Yale Lock
Keep me posted.
@Rahuld83, thanks for chiming in. Support for the Nest x Yale Lock is not "discontinued." Support stops for Nest Secure on April 8, 2024. After this date, you'll no longer be able to use Nest Guard as a bridge to connect your Nest x Yale Lock to Wi-Fi. Only a Nest Connect will be able to connect your lock to Wi-Fi.
Let me know if you need any clarification.
Best,
Lance
