Installing Nest x Yale Door Lock

[537NJ-20042024]

Installing Nest x Yale Door Lock.

I keep getting Verbal Message from Numerical Pad:

“The Dead Bolt Is Stuck.  Check Your Installation and Try Again”,

Despite Numerous Adjustments. The Dead Bolt Does Manually Retract Easily and Smoothly.

Kindly have someone call Me, (+# ###-###-####) ASAP, to further describe Issue.

[David_K]

I'd recommend that you try loosening the bolts that hold the two halves together. If you tighten those bolts down a few extra turns you will cause enough friction to make this happen. Back them off until they are just tight enough to not rotate any of the pieces or have a gap and see if that helps.

If you would prefer, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.