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Linked to previous account

huffmanhomesllc
Community Member

I had gotten a Google nest hub max off Facebook and I can not get the previous owner's response. Can I still use it or get them off it ?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

No unfortunately. Because Nest Hub Max contains a Nest Cam it must be removed from the previous owner's account before being reset and linked to a different account. All I can suggest is keep trying to contact the owner as they must remove it from their account whilst still connected to Wi-Fi.

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

@huffmanhomesllc, thanks for reaching out, and I'm sorry for the late response. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @David_K

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi huffmanhomesllc, 

 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe