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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Nest Detect Offline/Won't respond

hi, one Nest Detect on my system went offline & does not respond. attempted to hard restart but when holding down the button there is no response. troubleshooting suggests holding the button for 10-15 seconds and waiting for a light indicator., but n...

alyoh by • Community Member
  • 5788 Views
  • 13 replies
  • 0 kudos

Nest Guard no longer finds any WiFi network.

Had it for a little over 2 years. Works fine, until all of a sudden it said it was offline within the last week or so. And nothing will work, I’ve tried holding the 5 and resetting it. I’ve tried resetting my router, I also use the google mesh networ...

Battle by • Community Member
  • 1668 Views
  • 6 replies
  • 0 kudos

Battery draining on Nest protect sensor

I replaced the battery in nest detect sensor in one room after I received an alert that the battery was low. Three weeks later, on the same sensor, I received the same message.

Barbara by • Community Member
  • 2362 Views
  • 7 replies
  • 0 kudos

Yale Nest lock unlocks when it's suppose to lock

Installed this lock 2 years ago. Took it apart to clean it. Hooked it back up, re did all the instructions, and now the lock is completely reversed. In other words, when I type in the code to unlock the door, it locks. When I press the "main" button,...

moosey by • Community Member
  • 2644 Views
  • 3 replies
  • 0 kudos

Cable for Nest Guard

My puppy chewed through the Nest-supplies USB cable on my Nest Guard. I’ve tried replacing with two other USB cables but get a message in the Nest App that “USB Cable Removed” and I can’t turn on the alarm. I then tried a factory reset of the Nest Gu...

Yale lock button not lighting up to add to Home

I've reset the lock to factory defaults 3 times and set a Master code. That works and the door locks/unlocks. When I try to add the Product to Nest home and hold down the white button on the back of the lock, it doesn't light up per the instructions....

Channa22 by • Community Member
  • 6791 Views
  • 5 replies
  • 1 kudos

Guest Codes Not Working on Yale Lock

Hi, I'm having trouble adding guest codes. They add perfectly in the Nest app but don't seem to take to the Yale lock. At first, neither lock was working. I removed the code and tried again which resulted in one lock working, and finally created a ne...

ET27 by • Community Member
  • 1296 Views
  • 3 replies
  • 1 kudos

Nest Alarm System

I can't find the Nest Home Alarm system. Does Nest no longer sell?

Louistrc by • Community Member
  • 991 Views
  • 3 replies
  • 0 kudos

App freezing

Having issues connecting a new device. I go through the steps. Then when it goes to connect to another nest device to connect to the wifi system, it will freeze the app after 8 or 10 seconds. The wifi system is a nest system as well and functioning.

Dizzle by • Community Member
  • 2381 Views
  • 8 replies
  • 0 kudos

Nest detect offline - remote fix?

I am away from my house and nest secure is reporting one of the nest detect door units is offline. Is there a way to remotely reconnect/reset it? I’m not there to hold it’s button down for 10 seconds. Failing that, is there a way to turn off the ince...

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