08-21-2022 02:25 PM
I installed my Yale lock last night. I had some issues connecting to the internet due to my Nest Hub Max being on another WiFi signal. Once I corrected that, I was able to connect the Yale lock to my Nest account and WiFi. Around 9:30 pm, I received an alert that the connection with the lock was lost. I'm not directed to connect my Nest Connect, which I have done. I still can't reestablish the connection to the Yale lock. I've factory reset the lock and tried to connect via the Nest Connect, but it's not working.
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08-26-2022 11:25 AM
I pulled the batteries out and put them back in, then tried again. That did the trick and I was able to setup the lock again and connect to my account.
08-24-2022 05:34 AM
Hello Nest support - any ideas?
08-26-2022 09:34 AM - edited 08-26-2022 09:35 AM
Hey there,
I am terribly sorry to hear that you're having this issue with your Lock! I would suggest that you try to restart the device. Have you done a restart before?
Best regards,
Brad
08-26-2022 11:25 AM
I pulled the batteries out and put them back in, then tried again. That did the trick and I was able to setup the lock again and connect to my account.
08-29-2022 09:03 AM
Hi there,
I am relieved to hear that your concern has been resolved! We'll go ahead and keep this thread open for a few more days, so please let us know if you need further assistance with this issue. If you have a new concern, please feel free to start a new conversation.
Best regard,
Brad
08-25-2022 07:18 PM
I'm having the same issue. It is not just not resetting.