My nest doorbell won’t connect to my WiFi, only get as far as connecting, then stops

[Lou]

Having this issue over and over, any help out there?

[Ashepherdson]

How's the wifi signal strength where your doorbell is?  Can you move your router closer to the doorbell and try again?  Have you tried a factory reset and start fresh? 

[Lou]

Yeah, I have a strong network with a EERO mesh. I was trying to install it in the house first. I tried both factory and refresh and that didn’t connect at all. Couldn’t see the device on my phone either. I tried to go through the setup twice. I returned it and ordered a new one.  Sometimes new systems have glitches.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks