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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Problems with adding a new guest

When I log in to add a guest to home entry I get a pop up that say “something went wrong, try again later” this has been happening for 2 weeks. I’ve already deleted and redownloaded the app. Tried on multi devices and no / off of same Wi-Fi network.

161 by Community Member
  • 135 Views
  • 1 replies
  • 0 kudos

Keeps going offline

After reading all the issues and having mine go offline at least once a month and struggling to get back online. I’ve come to the conclusion that this is the worst product I’ve seen in a long time. Wish I could get my money back. I have nest doorbell...

Ketchnu by Community Member
  • 212 Views
  • 1 replies
  • 0 kudos

Nest connect flashing blue

My Google nest connect won’t work. I thought it was the Google door lock, which has been occasionally going off-line whenever it feels like it, and coming back on whenever it feels like it. I tried to work on that today when it was off-line, and then...

Nest Connect Port Requirements

Hi, I am trying to set up a firewall rule to block traffic to and from my Nest Connect (Nest x Yale Lock), but understand that it must talk to Google in order to function. What ports must I allow in order to maintain functionality?

New Wifi and nest is a PIA

after getting a new wifi router and spending almost an hr getting our nest connect reattached (which involved removing it and readding it to my nest account). I'm now trying to reconnect my yale lock:-wouldn't work so I removed it and am trying to re...

Cannot get Nest Connect to connect to the wifi network.

I cannot get my new connect device to connect to my wifi network. My lock is installed and working fine, but of course I cannot connect it to the network without the connect installed. I have perhaps 8+ devices installed well on my AT&T 2.4ghz guest ...

Alduman by Community Member
  • 185 Views
  • 1 replies
  • 0 kudos

Nest Yale auto lock time

When will a longer auto lock choice be added (eg, 15 minutes) or user defined option. Five minutes is too short.

RDM-III by Community Member
  • 117 Views
  • 1 replies
  • 0 kudos

Nest Yale Lock Battery Drain in Day

I have now read 3 different threads on this same issue, none of which seem to have surfaced a solution. I have had my lock for 2 years without issue.Aligned with a recent software update from Nest, my lock’s batteries now die in 1-2 days.Additionally...

Mike60 by Community Member
  • 401 Views
  • 6 replies
  • 2 kudos

Nest x Yale Lock - passcodes not recognized on keypad

Hello,Like a many others, I recently installed a new Nest x Yale lock and are having issues unlocking via passcodes. I set it up per the installation instructions, first creating a (temporary) master passcode on the device before adding the lock on t...

zavid58 by Community Member
  • 310 Views
  • 3 replies
  • 1 kudos

Nest x Yale - manual entry

Hello!I have the Nest x Yale lock and am now renting my home. I would like to know how I can instruct my renters on manually adding their own codes as they won’t be connecting to WiFi. Is there a link to a pdf that I am able to share with them?thanks...

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