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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Nest Tamper Alarm Keeps Going Off for no Reason

Have had the nest x yale lock for 6 years never had a problem and love it. About 2 months ago for the first time ever the tamper alarm went off when no one was home (didn’t even know there was such a feature) now it has gone off 3 times in 2 months f...

Nest x Yale lock passcodes do not work

I have just installed my Nest x Yale lock.I can operate it fine with the phone: lock, unlock, add guest passcodes.But I can't unlock the lock using the keypad.It's like it does not recognize my passcode.I have tried different passcodes, I have reboot...

nmf77 by • Community Member
  • 526 Views
  • 3 replies
  • 0 kudos

Nest Connect won't connect to Starlink wifi

I have purchased many Nest device over the years, and never had any issue. After installing a few outdoor Nest cameras (without connection issue) I installed a Nest x Yale Lock on the back door and when I went to run the connectivity test on the Nest...

chaddaws by • Community Member
  • 1162 Views
  • 1 replies
  • 0 kudos

Nest Yale lock not able to connect

It’s extremely difficult to re-connect to the lock. The camera works fine but this happens second time already. I did not know what else to do? It keeps giving T030 error message no device find, when the device is scanned directly QR code…

Tpien888 by • Community Member
  • 304 Views
  • 1 replies
  • 0 kudos

The best way to factory reset Nest Connect for Nest X Yale Lock

1. First, make sure that you remove a previously installed Nest Connect using the Nest App2. Whether plugged, or unplugged, push on the Nest Connect button, and hold until you see a solid yellow light, then let go of the button and wait until the Nes...

Nest Secure // Support ended with a poor replacement plan

The support for Nest Secure ended, which nullified an expensive product that I bought years ago. Rather than refunding the original purchase, I was given the option to switch to ADP or a $200 store credit. When I tried to use it today, I discovered t...

jeremy6 by • Community Member
  • 834 Views
  • 4 replies
  • 1 kudos

Locked out!?

I am currently locked out of my house because my “passcode does not work.” Called support and they said because I dont have the app the lock will just stop working!?!? There was no warning about this and there is no compensation for a locksmith. I ha...

Kaiwalle by • Community Member
  • 375 Views
  • 0 replies
  • 1 kudos

Opening of deadlock at time or voice

Hi there. I am a quadriplegic and am new to google home. I am trying to do two actions with my deadbolt; 1. Open the deadbolt at 7am automatically to allow my carers to enter my house and 2. Use voice to unlock the deadbolt. Seems the only action for...

Burkey by • Community Member
  • 188 Views
  • 0 replies
  • 0 kudos

lock will not pair to the connect device

I have spent hours trying to get the connect device to pair with the lock. I have found chats, blogs, forums, videos, and notes all full of frustrated customers with no solution by Nest yale. I give up. The software is just garbage. Nobody should hav...

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