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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Locked out!?

I am currently locked out of my house because my “passcode does not work.” Called support and they said because I dont have the app the lock will just stop working!?!? There was no warning about this and there is no compensation for a locksmith. I ha...

Kaiwalle by • Community Member
  • 373 Views
  • 0 replies
  • 1 kudos

Opening of deadlock at time or voice

Hi there. I am a quadriplegic and am new to google home. I am trying to do two actions with my deadbolt; 1. Open the deadbolt at 7am automatically to allow my carers to enter my house and 2. Use voice to unlock the deadbolt. Seems the only action for...

Burkey by • Community Member
  • 180 Views
  • 0 replies
  • 0 kudos

lock will not pair to the connect device

I have spent hours trying to get the connect device to pair with the lock. I have found chats, blogs, forums, videos, and notes all full of frustrated customers with no solution by Nest yale. I give up. The software is just garbage. Nobody should hav...

locking backward

My Yale Lock was working for over two years. I switched to new Wi-Fi this week, did factory reset, then the locking is backward all the time. I did Google research, including Google Nest Community posts, none one can fix my problem. Below is the deta...

HenryCai by • Community Member
  • 2478 Views
  • 24 replies
  • 1 kudos

Yale lock with Nest Connect

I tried to install Yale lock for my new home. I installed one yale lock in my current home in Nest app.Now I add an new home in app and successful install the new nest connect, but when I tried to add new Yale lock, app can not connect to nest connec...

Nest x Yale button on lock doesn't work

When I'm trying to unlock my door from outside to enter my pin code, the YALE button doesn't work or sense that I'm pressing it. Any thoughts or solutions?

Resolved! nest door lock

i am trying to add people to my nest door lock and its saying that now we have to use google home , does anyone know how to add guest thru google home, why would they take the nest app down thanks in advance

patat335 by • Community Member
  • 1148 Views
  • 2 replies
  • 0 kudos

Nest Yale Lock can’t add guests

I’ve been unable to add guest codes for more than a year. My iPhone iOS is updated and I uninstalled and reinstalled the Nest app. What are troubleshooting next steps you guys would recommend?

Mayssian by • Community Member
  • 822 Views
  • 5 replies
  • 0 kudos

Nest Connect setup fails

I have 3 Nest Connects to support multiple Nest x Yale locks. One Connect is set up and working, but the app fails to set up any additional Connects. I have tried to factory reset the Nest Connect, but --either plugged or unplugged-- when holding the...

I want to cancel my nest camera account

I have an original Nest account for an outdoor camera and I want to cancel my subscription. Please provide a contact number or other means to accomplish this. Thank you!

JG2020 by • Community Member
  • 929 Views
  • 4 replies
  • 0 kudos
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